We are committed to providing you with quality products and excellent service. If for any reason you are not satisfied with your purchase, you can return or exchange the product according to the following conditions:
1. Return and exchange period: The product can be returned or exchanged within 14 business days from the day it was received and in shipments abroad within 28 business days from the day it was received.
2. Product condition: The returned or exchanged product must be in new, unused and undamaged condition. Also, the product must be returned in its original packaging with all tags and accompanying accessories.
3. Return and exchange process:
– Return: contact us through the contact page on the website or on WhatsApp or send an email to our customer service to notify of your request to return the product. The reference details must include the order number, a brief description of the reason for the return and your personal details. After receiving return approval from the service team, the product must be sent to the address that will be provided to you.
– Exchange: Contact us with the details of the product you want to exchange and the new product you wish to receive. We will send you the instructions for replacing the product.
4. Refund:
– Upon receiving the returned product and checking its integrity, your account will be credited within 7 business days.
– The refund will be made to the payment method you used at the time of purchase.
5. Shipping costs:
– The cost of return and exchange shipping applies to the customer, unless the product is damaged or received by mistake.
– In cases of return or exchange due to a damaged product or a shipping error, we will cover the cost of the return and exchange shipping.
6. Products that cannot be returned or exchanged:
– Products that were customized or ordered by special order.
– Products that have been used or damaged after it was received.
We recommend using a tracked delivery service to return or exchange the product, to ensure that the product reaches us safely.
Your satisfaction is important to us, and we are here to help with any questions or problems, please do not hesitate to contact us with any further matters.
Thank you for choosing to buy from us! The website team of Baron Hats.
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